Frequently Asked Questions
Everything you need to know about shopping with PoinsettiaStyle
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
PoinsettiaStyle is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and work exclusively with manufacturers who follow fair labor practices.
Can I track my package in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.